A: I understand that trust is vital when shopping online, especially with smaller or newer businesses. While I am currently in the process of growing and formalizing operations, I take great care to ensure every customer has a secure, professional, and enjoyable shopping experience.

Here’s how I build trust with my customers:
• Secure Transactions: All payments made on my website are processed through secure, industry-standard payment gateways, ensuring your financial information is protected.

• Transparent Policies: I offer clear and fair policies on returns, exchanges, and refunds. If you’re ever unsatisfied, I’m here to assist you personally.

• Customer Reviews: Honest reviews from customers are encouraged and displayed on the site to provide real experiences for future shoppers.

• Quality Commitment: I am passionate about delivering high-quality products and exceptional service. If you have questions or concerns, you can always contact me directly at contact@wavewearjewelry.com.

• Verified Partnerships: Whenever possible, I partner with reputable suppliers and service providers to ensure the authenticity and quality of the items I sell.

• Growing and Improving: As a newer business, I am dedicated to building long-term relationships with my customers by earning your trust through consistency, transparency, and exceptional service.

Your trust means the world to me, and I welcome any questions you may have. Together, we can create a brand and shopping experience you’ll feel confident in.

A: Yes, shopping on my website is completely safe. I take your security seriously and use industry-standard encryption to protect your personal and payment information. All transactions are processed through trusted and secure payment gateways, so you can shop with confidence knowing your details are private and protected.

A: As a fairly new brand, I’m currently focusing on a select group of countries, including Estonia, Finland, Switzerland, Austria, Belgium, Netherlands, Germany, Italy, France, Greece, Portugal, and Spain. This allows me to test the market in these regions and ensure I deliver the best possible experience before expanding globally.

Worldwide shipping is part of my future plans, and your interest plays a key role in that growth. If you’d like to see WaveWear deliver to your country, please let me know by filling out this form. Your feedback is invaluable in shaping my next steps!

A: I personally ensure every piece meets the highest quality standards. After designing the first item, I wore it daily for three months — through daily activities like workouts, showers, and sleep — cold and hot weather — to test durability. You’ll see no wear and tear; just jewelry that lasts. I also source materials carefully and validate quality through third-party inspections and in the future - customer reviews.

A: Your satisfaction is my priority. If you’re not happy with your purchase, I offer a straightforward return and refund policy. Simply contact me within 14 days, and I’ll personally assist you with a hassle-free return.

A: Yes! I minimize packaging waste without compromising protection and use reusable mesh bags. Every order is packaged with sustainability in mind—less waste, same luxury.

A percentage of every purchase supports climate initiatives through Stripe Climate. Read more about the sustainability efforts here.

A: I carefully select high-quality materials that meet my standards for durability, beauty, and ethical sourcing. My focus is on creating timeless pieces while ensuring responsible craftsmanship.