Pre-order Refund Policy

Last updated: 03.06.2025

We value your trust in pre-ordering with us and strive to ensure a seamless experience. Below is our refund policy for pre-orders:

1. Full Refunds (100%)

You are entitled to a full refund of your pre-order payment in the following situations:

• Order Cancellation by Us: If we are unable to fulfill your pre-order for any reason, you will receive a full refund.
• Customer-Initiated Cancellations Before Production/Shipment: If you wish to cancel your pre-order before production or shipment has begun, we will process a full refund.

2. Partial Refunds

In cases where costs have been incurred (e.g., customizations, special manufacturing, or administrative fees  etc.), we may deduct a portion of your payment to cover these expenses. This applies when:

• Customer-Initiated Cancellations After Production Has Begun: If production or preparation of your order has started, we reserve the right to retain a percentage of the pre-order payment. This percentage will be specified in your pre-order agreement or communication.

3. Non-Refundable Deposits

For pre-orders requiring a deposit, the deposit amount is non-refundable unless the order is cancelled by us. This policy will be communicated clearly at the time of placing the pre-order.

4. Delays and Changes

If there is a significant delay or change in your pre-order, you will have the option to:

• Request a full refund.
• Retain your pre-order and wait for updated delivery timelines.

5. How to Request a Refund

To request a refund, please contact us at preorders@wavewearjewelry.com with your pre-order details. Refunds will be processed within 14 business days depending on your payment type.